Pine Valley Rental & Sales FAQ
Pine Valley Rental & Sales answers your FAQs about what we have to offer in rentals or equipment that we might have. Take a look at our FAQs below to see if we can answer any questions you might have.
How far in advance should I reserve the equipment I need for my party or event?
Pine Valley Rental & Sales recommends that you reserve your equipment as soon as possible, but can accommodate urgent rentals within reason. The time period depends on the type of event, how much equipment you need, the supplies currently rented out to other customers, and the length of time you will need the equipment. Talk us for more details.
Do I need to clean the party equipment before returning?
You do not need to clean your rented party equipment before returning them. We will take care of cleaning with industrial products and prepare the items for the next person to rent.
Do I need to make a deposit?
Upon reserving a party, we do ask that you make a 25% deposit and keep a credit card on file. Payment in full is due two weeks prior to delivery.
Can I change my order once I have placed it?
Yes, you can make changes. It is not unusual for guest counts to change or other arrangements to be modified. We will make every effort to accommodate changes and ask that final confirmation be made two business days before the event.
Do you deliver?
Yes, we deliver all large scale items and any orders of small items over $100.
What happens if we break, damage, or lose an item?
You are responsible for the condition and security of your items when they are in your possession, so you will be charged a replacement cost of the item. However, we can allow some time to recover missing items as they can often be found quickly.
How far in advance do I need to cancel an order?
If you need to cancel your reservation, we ask that you do so 48 hours prior to delivery or pick up. If it is after this time, we will have to charge a 15% restocking fee. Party reservations require a 30 day written letter of cancellation.